Refund and Redo Policy

Refund requests

Signed-in users may submit a refund request from their account for eligible orders shown by the system. Choose the correct order and provide a clear reason.

Review process

Every refund request is reviewed before approval. Approval is not automatic and depends on the order status, the service, and the records available in the platform. When a refund is approved, the balance adjustment is recorded in the account transaction history.

Redo requests

Where the service and order state allow it, a redo request can be submitted. After review, an approved request returns the order to the appropriate processing flow.

Cases that may not qualify

• Orders submitted with an incorrect link.
• Orders outside the published service conditions or quantity limits.
• Orders that can no longer be verified because the target link or content was changed after ordering.
• Other cases documented in the service description or during review.

Balances and payments

Approved refunds and balance changes appear in the account transaction log. External payments may also be subject to the rules of the payment provider used.

Questions

For a review or clarification, open a support ticket and include the order number and relevant details.